Term and Conditions

Last Updated: [Insert Date]

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website and services are available to individuals aged 18+ who can form legally binding contracts. By using our site, you represent that you meet these requirements.

1.2 Intellectual Property Rights

All content on this website, including text, graphics, logos, product designs, and imagery, is our exclusive property or licensed to us and protected by international copyright laws. The “Equestrian Supplies Shop” name and logo are registered trademarks.

You may not:

• Reproduce, duplicate, or resell our products or content without express written permission
• Use our product designs or technical specifications to create competing items
• Systematically extract data from our website for commercial purposes

2. Product Information and Specifications

2.1 Equestrian Equipment Accuracy

We take great care to ensure our product descriptions, sizing charts, and technical specifications (especially for critical equipment like bits, bridles, and safety gear) are accurate. However, minor variations may occur in:

• Color representation due to monitor differences
• Leather texture in handcrafted items
• Precision measurements (allow ±3% variance in technical equipment)

2.2 Professional-Grade Items

Our products are designed for competitive and professional use. You acknowledge that:

• Proper fitting of safety equipment (breastplates, girths, etc.) is your responsibility
• Technical items like German-engineered bits should be inspected before each use
• Performance apparel may have different fit characteristics than casual wear

3. Ordering and Payment Terms

3.1 Order Process

When you place an order, you’re making an offer to purchase subject to these terms. We reserve the right to refuse orders at our discretion, including for:

• Suspected fraudulent activity
• Orders exceeding typical personal use quantities
• Shipment to restricted regions

3.2 Pricing and Payment

All prices are in USD. We accept:

• Visa, MasterCard, JCB credit/debit cards
• PayPal

You agree to provide current, complete payment information and authorize us to charge all amounts to your selected payment method.

3.3 International Orders

For customers outside the United States:

• You’re responsible for all customs duties, taxes, and import fees
• We cannot guarantee delivery timelines once items leave U.S. jurisdiction
• Some items may be restricted by your country’s import regulations

4. Shipping and Delivery

4.1 Processing and Timelines

We process orders within 1-2 business days. Delivery options:

• Standard Shipping: $12.95 via DHL/FedEx (10-15 business days)
• Free Shipping: For orders over $50 via EMS (15-25 business days)

Delivery estimates exclude customs clearance time. We’re not liable for delays caused by carriers or customs.

4.2 Shipping Restrictions

We cannot ship to:

• Certain Asian countries (detailed list available upon request)
• Remote regions without reliable courier service
• PO Boxes or military APO/FPO addresses

5. Returns and Exchanges

5.1 General Policy

We offer a 15-day return window from delivery date for most items. To qualify:

• Items must be unused, in original condition with tags attached
• Safety equipment must have all buckles intact and show no wear
• Defective items require photographic evidence

5.2 Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

• Opened grooming or pest control products
• Custom-fitted competition apparel with alterations
• Personalized equipment (monogrammed items)

5.3 Return Process

Follow our 4-step process outlined in our Returns Policy. International customers are responsible for return shipping costs.

6. User Responsibilities

6.1 Account Security

If you create an account, you must:

• Maintain confidentiality of your login credentials
• Promptly notify us of any unauthorized access
• Provide accurate personal and shipping information

6.2 Proper Use of Equipment

By purchasing our products, you acknowledge:

• Equestrian sports carry inherent risks
• All equipment should be inspected before each use
• Proper fitting and maintenance are your responsibility

7. Liability Limitations

7.1 Product Liability

To the fullest extent permitted by law:

• We’re not liable for consequential damages from product use
• Our total liability for any claim is limited to the product’s purchase price
• We don’t assume responsibility for improper use of technical equipment

7.2 Website Operation

We strive to maintain uninterrupted service but aren’t liable for:

• Temporary website unavailability
• Technical issues beyond our reasonable control
• Errors in pricing or product information (we reserve the right to correct these)

8. General Provisions

8.1 Governing Law

These terms are governed by North Carolina law. Any disputes shall be resolved in Raleigh courts.

8.2 Policy Changes

We may update these terms periodically. Continued use after changes constitutes acceptance.

8.3 Contact Information

For questions about these terms:

Equestrian Supplies Shop
782 Rockford Mountain Lane
Raleigh, NC 27604 USA
Email: [email protected]