At Equestrian Supplies Shop, we stand behind our premium equestrian equipment with the same commitment to excellence that competitive riders expect from German-engineered bits and Italian-designed competition apparel. If your purchase doesn’t meet your professional standards, we’ll make it right.
Key Points for Equestrian Professionals
- 15-Day Return Window: From date of delivery
- Free Exchanges: For incorrect or defective items
- Dedicated Support: Email our Raleigh-based team at [email protected]
- Global Coverage: Available to riders worldwide (excluding certain Asian and remote regions)
Our Return Process
Step 1: Initiate Your Return
Contact our customer service within 15 days of receiving your order. Include:
- Order number
- Item(s) for return/exchange
- Reason for return
- Photos if claiming defect (required for technical equipment like bits or bridles)
Step 2: Receive Authorization
Our equestrian specialists will review your request within 1 business day and provide:
- Return authorization number (RMA)
- Shipping instructions
- Exchange options if applicable
Step 3: Ship Your Return
Package items securely in original condition with tags attached. For safety equipment like breastplates or girths, ensure all buckles and stitching are intact.
Return Address:
Equestrian Supplies Shop
Returns Department
782 Rockford Mountain Lane
Raleigh, NC 27604 USA
Step 4: Receive Refund or Exchange
Upon inspection (typically 3-5 business days after receipt):
- Refunds: Processed to original payment method within 5 business days
- Exchanges: Shipped via your preferred method (standard or free shipping)
Non-Returnable Equestrian Items
For hygiene and safety reasons, we cannot accept returns on:
- Grooming or Pest Control Supplies (opened containers)
- Custom-fitted items (special order bridles or competition jackets with alterations)
- Personalized equipment (monogrammed halters or leads)
Defective items in these categories will be replaced at our discretion.
Refund Timeline & Methods
| Payment Method | Processing Time | Delivery Method |
|---|---|---|
| Credit Cards (Visa, MasterCard, JCB) | 3-5 business days after approval | Original card statement |
| PayPal | 1-3 business days after approval | PayPal account |
Return Request Template
Use this format when emailing [email protected]:
International Returns
For our global clientele outside the U.S.:
- Return shipping costs are the customer’s responsibility
- Mark package as “Returned Goods” to avoid customs fees
- Allow 2-3 weeks for international returns to reach our facility
Need assistance? Our equestrian specialists understand the demands of competitive riding and are available to help with any return questions at [email protected].