Welcome to Equestrian Supplies Shop’s FAQ section. We’ve compiled answers to common questions about our premium equestrian products and services to help you shop with confidence.
About Our Products
Q: What types of equestrian products do you specialize in?
A: We offer premium performance gear including German-engineered bits, Italian-designed breeches, competition apparel, horse blankets, and all essential tack. Our selection focuses on quality craftsmanship for both rider and horse.
Q: Are your products suitable for professional competitions?
A: Absolutely! Many of our products like Sprenger bits and competition jackets meet professional standards. We specifically design our shipping options to accommodate competition schedules.
Q: How do I choose the right size for riding apparel?
A: Each product page includes detailed sizing charts. For personalized advice, email our equestrian-experienced team at [email protected] with your measurements and riding style.
Shipping & Delivery
Q: What are my shipping options?
A: We offer two reliable services:
– Standard Express (10-15 days): $12.95 via DHL/FedEx, ideal for competition essentials
– Free Global (15-25 days): EMS service for orders over $50, perfect for seasonal gear
– Standard Express (10-15 days): $12.95 via DHL/FedEx, ideal for competition essentials
– Free Global (15-25 days): EMS service for orders over $50, perfect for seasonal gear
Q: Why don’t you ship to some Asian and remote regions?
A: Due to customs complexities in certain areas, we currently limit service to ensure delivery reliability. We’re expanding our logistics network and apologize for any inconvenience.
Q: How can I track my order?
A: All shipments include tracking. For Express orders, you’ll receive real-time updates from warehouse to stable. EMS provides basic tracking information.
Returns & Exchanges
Q: What’s your return policy?
A: We accept returns within 15 days of delivery. Items must be unused with original packaging. Please contact us first at [email protected] to initiate the process.
Q: My breeches don’t fit – can I exchange them?
A: Certainly! We offer hassle-free exchanges for size issues. Please include a note with your preferred size when returning the original item.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the item arrived damaged or incorrect due to our error.
Payments & Accounts
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure global transactions.
Q: Is my payment information secure?
A: Absolutely. We use industry-standard encryption and never store your full payment details on our servers.
Q: Do you offer gift wrapping?
A: While we don’t offer traditional gift wrapping, all premium items ship in protective packaging worthy of their craftsmanship. You can include a gift message during checkout.
Customer Support
Q: How can I contact your team?
A: Our Raleigh-based equestrian experts are available via [email protected]. We typically respond within 1 business day.
Q: Do you offer product recommendations?
A: Yes! Share your discipline, level, and needs with our team for personalized gear suggestions that match your equestrian lifestyle.
Q: What makes Equestrian Supplies Shop different?
A: We combine global logistics expertise with genuine equestrian knowledge. From our protective packaging to shipping timelines aligned with clinic schedules, every detail serves the performance-driven rider.
Still have questions? Ride with confidence knowing our team understands your needs. Contact us at [email protected] or call our Raleigh headquarters at
.